We’re bringing our brands together under one name — Avina. Therapy Pro, Adaptability Therapy, and Tashacare are all becoming Avina. Our commitment to providing high-quality, personalised allied health services stays the same.

For most clients, your therapist stays the same. If there is any change to your therapist, your current therapist or an Avina staff member will reach out to you directly.

For most clients, no — there’s nothing you need to do. If there is anything we need from you, your therapist or our team will walk you through it personally.

No. This change has no impact on your NDIS plan, your funding, or how your supports are delivered. Claims will continue to be processed as normal.

Your current service agreement continues as it is, and the terms and conditions of your agreement are not changing. There’s nothing you need to sign or do right now.

Your invoices will carry the Avina name going forward. There will also be a small change to how travel is billed, as we are aligning this across the group to NDIS Pricing Arrangements and Price Limits. In practice, this means:

• Travel costs like tolls and parking will be automatically itemised on your invoices
• Return travel costs (to and from your location) may be charged, subject to NDIS time caps
• Where a therapist visits multiple clients in the same area, travel costs are shared fairly between them

Your therapist can walk you through what this means for you.

That’s absolutely your right, and we respect that. If you’d prefer not to continue, please let your therapist or our team know and we’ll support you in finding an alternative arrangement. You can always change your mind later.

Take your time. There’s no pressure and no deadline. Your care continues as normal while you decide, and your therapist is here if you want to talk it through.

Bringing our local teams together under one name lets us share knowledge and resources more effectively — while keeping the personalised care you know and trust. You stay connected to the right care in your community.

The website will move to avinatherapy.com.au on 10 June. If you visit the old website address from then onwards, you’ll be automatically redirected. Phone numbers and email contacts may also update — we’ll let you know before anything changes.

Yes. Your history, progress notes, and all clinical records remain safe and intact. Nothing is lost or shared differently.

Yes. We’re emailing all clients directly to let you know about the change. If you’re ever unsure whether a communication is genuine, you can check with your therapist or contact us at [email protected].

Yes. The same privacy obligations apply under Avina as they do now. Your information is protected under the Privacy Act and the NDIS Quality and Safeguards framework. Nothing about how your data is handled changes.

No. Your therapist already knows your situation and your goals. That relationship and all your clinical records carry forward into Avina.

We’re contacting referrers and support coordinators directly to let them know. You don’t need to tell them — but you’re welcome to.

Yes — always. Choice and control are central to the NDIS and to how we work. You are always free to choose the provider that feels right for you.

We’ve provided a letter explaining the change for your records. You can sign and return it to [email protected] or give it to your therapist at your next session. If you continue booking after 10 June, we’ll take that as your agreement to continue. Either way, there’s nothing urgent you need to do — your care continues as normal.

Therapy Pro, Adaptability Therapy, and Tashacare are coming together under one name: Avina. This is a brand consolidation — the therapists, services, and clinical teams your clients work with will generally not change.

Bringing our local teams together under one name allows us to share knowledge and resources more effectively, while keeping the personalised, client-centred care you’ve come to expect when you refer to us.

No. Most clients will continue to see the same therapist, receive the same services, and work toward the same goals. The only visible changes are the name on emails, invoices, and our website.

No. If applicable, we’ll send you updated details before the change goes live on 10 June. Your existing referral pathways and contacts remain the same until then.

The same way you do now. Your current referral pathways and contacts are unchanged during the transition. After 10 June, referrals will go through the Avina website. We’ll send you the updated referral form link before then.

Yes. We’re contacting all clients directly by email and through their therapist. You don’t need to communicate this to your clients — but if they ask you about it, you can reassure them that their care isn’t changing.

Please direct them to their therapist or to our team at [email protected]u. If a client is clear they’d prefer not to continue, that’s their right under the NDIS and we’ll support them in finding an alternative provider.

No. All current disciplines — psychology, occupational therapy, speech pathology, positive behaviour support, social work, and physiotherapy — continue under Avina.

No. Appointments, scheduling, and care delivery continue as normal throughout the transition.

No. There is no interruption to how claims are submitted or processed. If you’re a plan manager, invoices will simply carry the Avina name going forward.

Client service agreements remain as they are, and the terms and conditions of those agreements are largely unchanged. There is one practical change: a consistent travel billing approach is being adopted across the group, in line with NDIS Pricing Arrangements and Price Limits. Tashacare clients will receive a consent letter as part of the transition – we’re managing this directly with each client.

Your existing contacts within each business remain the same. For general questions about the transition, you can reach us at [email protected].